Top 10 and Bottom 10
One of the most straightforward approaches to your information is to look at the most and least important items and at the highest and lowest performance items. Read through each of the lists and see if anything leaps out at you – does everything on the list make sense to you in light of your mission? Are there any things you did not expect to be in the top or bottom 10?
SAIS has created a short spread sheet that contains the top and bottom 10 from the main stakeholder groups. Click below for the spread sheet. You may wish to compare your own information and see what questions develop from a careful consideration. Note that ten is about one third of the overall items in the list - you are welcome to consider more or fewer items.
Click here for the Top 10 and Bottom 10 spread sheet.
A note on sample in the benchmarks. The sample group used were respondents who took the survey from Spring 2013 - Fall 2014. This group contains 33,341 unique responses from the following stakeholder groups: Parents (15,063), Students (7,957), Faculty (3,200), Trustees (619), Alumni (6,502). There is a high degree of confidence that this sample group is representative of of the independent school community.
Understanding your Data
(Click the title for more details)
The Net Promoter Score: Description of what the NPS is, the current means of stakeholders, discussion of appropriate uses
Top 10 and Bottom 10: A consideration of the upper and lower thirds of indicators across stakeholders
Measures of Congruency: Congruency is the match between expectations and perceived reality
Further Questions to Ask: Techniques on Focus groups
Benchmark Reports: Full reports available by stakeholder group according to various benchmarks
When you are ready to give the survey, click on the left to get started, SAIS will need to collect information and payment from you. The information is listed on the form after you click to get started. Click here for a document to use to help you fill out the form once you click the icon to the left. The document contains further definitions and instructions.
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